ICICI Prudential Life Eases Claims Settlement Process for Families Affected by the Wayanad Landslide Tragedy

KOCHI:
ICICI Prudential Life Insurance has simplified the claim settlement process for nominees/beneficiaries of individuals affected by the Wayanad landslide tragedy. The Company recognises the distress caused by this natural disaster and is committed to providing the much-needed financial support through speedy claim settlements.

The processing of claims, including those covered under the Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY), will be done based on just three (3) basic documents.

Documents required to be submitted by nominees to settle claims:
 Bank account number with IFSC code or Cancelled cheque copy of the bank account
 Death certificate issued by the local municipal authorities. In case the death certificate is not available, list of deceased issued by hospitals, government authorities or police
 Copy of valid KYC documents such as PAN card/ Form 60, recent photograph, any one of officially valid documents (Aadhaar card, passport, driving license, voter id, NREGA Job card or letter issued by the National Population Register)

To assist nominees/beneficiaries with claim related inquiries, the Company has a dedicated 24X7 toll free ClaimCare Helpline no. 1800-2660. Alternatively, claimants can write to claimsupport@iciciprulife.com or SMS ICLAIM <space> Policy Number to 56767 or visit www.iciciprulife.com/claims to raise their claims.

Amish Banker, Chief Operations Officer of ICICI Prudential Life Insurance said, “We stand in solidarity with the families affected by the Wayanad landslide tragedy. All claims arising due to this natural calamity will be quickly settled based on just three basic documents. Importantly, claimants can call our 24X7 ClaimCare toll free helpline number 1800-2660 for any queries they may have. For convenience claimants can send an SMS, visit our website or use our mobile app to raise their claims.

As a customer-friendly Company, we are committed to delivering on the promise we make to our customers. This is reflected in our industry-leading claim settlement ratio of 99.17% in FY2024 (individual death claims) with an average claim settlement turnaround time of just 1.27 days for non-investigated retail death claims after all documents are submitted.”