H.I.S. Broadens Partnership with IBS Software to Modernise the Air Shopping Experience

THIRUVANANTHAPURAM:
H.I.S., the leading Japanese travel agency specialising in affordable package tours, integrates IBS Software’s innovative technology solutions to modernise the air shopping experience for customers.

Extending a 14-year strong partnership with IBS Software – a leading SaaS solutions provider to the global travel industry globally – H.I.S. will continue a transformative technology approach to travel. The renewed partnership allows H.I.S. to continue to create a modern customer experience using next-generation digital solutions. This is achieved by leveraging IBS Software next-generation technology solutions to integrate suppliers and/or partners within the customer offers process.

This shift towards Artificial Intelligence and Machine Learning enabled automation will allow H.I.S. to deliver an enhanced shopping experience for customers, with heightened personalisation and targeted offers. The collaboration reflects H.I.S.’ ambition to meet the needs of the changing digital consumer. By continuing to implement IBS Software’s forward thinking technical solutions, H.I.S. will be ready to serve and adapt to their customers digital travel needs.

H.I.S. Group is a conglomerate of more than 100 companies including Hotels, Bus, and Insurance, 10000+ employees, and with around 2billion USD in revenue. H.I.S. was founded in 1980 as a travel agency and continue as the primary business vertical with the presence of 289 branches in Japan and more than 58 countries in the world.

Kiyoshi Takano, Executive Officer of IT&DX Division, H.I.S., said, “Understanding Customer Lifetime Value (CLV) is crucial for H.I.S. business for sustainable growth. It’s not just about the first sale—it’s about building lasting relationships that keep customers coming back for more. Our extended partnership with IBS Software will help us remain digitally innovative and meet the changing needs of our customers, enhance customer satisfaction, foster loyalty, and drive repeat business. Continuing to focus on our digital transformation is a key business priority for us, and IBS Software’s expertise will not only allow us to use technology to deepen our offerings and modernise our shopping experiences, but also benefit our internal operational efficiencies.”

“H.I.S. recognizes the role that advanced technology plays in transforming customer service. Our combined expertise and shared vision for innovation will enable us to provide more robust, scalable, and cutting-edge solutions to H.I.S.’s end users. This partnership underscores a mutual commitment to innovation, excellence, and customer-centric solutions. Continuing our partnership with digitally ambitious, forward-looking companies like H.I.S. is a privilege. For IBS Software this partnership is a key demonstration of how technology can keep customers at the heart of the travel experience.” said Moizzur Rahman, Global Head of Consulting and Digital Transformation, at IBS Software.