Canara HSBC OBC Life Insurance Simplifies Claims Settlement Process for Claimants in Kerala

KOCHI:
In this moment of need Canara HSBC Oriental Bank of Commerce Life Insurance has undertaken additional steps to ensure that there is no delay in the settlement of claims and has opened up various avenues to assist its customers to expedite claim processing and to ensure prompt customer service.
“Considering that our customers will need assistance at this hour, we are proactively reaching out to our customers to check in case they need any support from our end. Further, we have taken steps to ensure there is no delay in the settlement of claims. To provide local support within Kerala, a special helpdesk has been set up to assist the customers on the ground” said Sachin Dutta, Chief Operating Officer Canara HSBC Oriental Bank of Commerce Life Insurance.
Servicing avenues have also being enhanced to manage servicing/claim intimations/registration at our toll free number 1800-103-0003 & 1800-180-0003, dedicated claim email ID and other simplified modes. Apart from this, the call center and branch staff has been trained to provide guidance to the families who want to report the claim or pay premiums. Services are also available to allow for delay in renewal premium as premium paying could be difficult due to natural calamity.
The Claim Intimation requirements have been simplified to avoid inconvenience for the claimants which are as follows:
1. Death Certificate issued by the Municipal Authorities /Designated District Officials of the State Government / listing of dead persons issued by Government authorities
2. Claim Intimation Form/Claimant Statement (with Bank passbook copy or cancelled cheque of nominee/Beneficiary)
3. Photo ID proof of the claimant mentioning the relation of the claimant with the Life Assured